Understanding Microsoft 365 Unindexed Items

November 16, 2021


Law & Candor co-hosts Bill Mariano and Rob Hellewell kick things off with Sightings of Radical Brilliance, in which they discuss a framework for building accountability into AI from an article in Harvard Business Review by Stephen Sanford.

In this episode, Bill and Rob are joined by James Hart of Lighthouse. They discuss this critical component of Microsoft 365 and its important role in maximizing the effectiveness of ediscovery workflows and mitigation strategies. Key questions from their conversation include:

  • What are unindexed items and how critical are they to efficiency in ediscovery workflows?
  • After identifying unindexed items, what is the next step and how do you approach it?
  • What are some key strategies for handling unindexed items?
  • How are different organizations approaching unindexed items from a policy perspective?
  • What are best practices for approaching this unique issue in Microsoft 365?

In conclusion, our co-hosts end the episode with key takeaways. If you enjoyed the show, learn more about our speakers and subscribe on the podcast homepage, rate us on Apple and Stitcher, and join in the conversation on Twitter.

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James Hart

A proven problem solver, James has more than a decade of experience advising highly regulated companies on how to build and manage dynamic

and defensible legal and compliance programs. James’ core expertise spans eDiscovery/eDisclosure, data protection and data security disciplines, and he routinely advises customers on how to lead change through technology innovation, whether through digital transformation (e.g., Microsoft 365, Google Workspace), process automation or the use of data analytics. James has a computer forensics and computer science background, which he draws upon to understand technical challenges and to develop creative solutions. James’ approach is agile, and clients appreciate his ability to balance both cost and risk considerations.

Prior to joining Lighthouse, James worked as the (Global) Head of eDiscovery Technical Operations for Barclays, where he was responsible for

building and managing technical operations to support the bank’s litigation and investigation matters worldwide, including those in the wake of the global financial crisis. James’s team were also responsible for the supporting the needs of internal compliance and Data Privacy (DSAR) teams. In this role, James liaised with legal, compliance, privacy, security and IT teams to drive successful outcomes, including the development of eDiscovery tracking system, reporting framework and process to address legacy data challenges. Before the bank, James was an eDiscovery consultant for eight years; during this time, he was involved in several high-profile international investigations, including one of the largest online merchandiser fraud cases, multiple dawn raids involving an electronics manufacturer; the seizure of data and systems pursuant to civil and criminal court orders; and data recovery efforts as a result of intentional destruction of data under legal hold. James’ work has spanned Europe, North America, Asia, the Middle East and Africa. He holds a Bachelor of Science, Computer Forensics (Honors) degree from Staffordshire University.

A “fun fact” about James is that he is an avid rugby player and film buff. His favorite travel memory (outside of work, of course) was attending the Rugby World Cup Finals in 2019 in Tokyo. James resides in Hertford, UK with his wife and their three young children.

Law and Candor

The podcast wholly devoted to pursuing the legal technology revolution. Co-hosts Bill Mariano and Paige Hunt explore the impacts and possibilities that new technology, including AI, is creating for eDiscovery, modern data, compliance, privacy, and information governance.